1

Follow the Bug Description

• If the bug report includes steps for reproducing the bug, execute them.
• If the bug report results from the execution of a test, follow the test procedure.

2

Obtain More Information

• If the bug cannot be reproduced, gather more information. Use test configurations and previous bug reports for the problem area. Also consult previous bug reports from other developers or testers.
• Experiment with likely variations of the bug description for more insight.
• Record observations of improvements or failures of the bug to the instructions on the bug tracking form.

3

Abandon the Bug

• If still unable to reproduce the bug, the decision can be made to set the bug to Fixed with a reason of Unable to reproduce.

The steps that cause the bug to appear with reasonable certainty are known.

The bug is abandoned as not reproducible.