Concept

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) is the only consistent and comprehensive documentation of best practice for IT Service management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support information technology. ITIL has been developed in recognition of organisations growing dependency on IT and embodies best practices for IT service management.

The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This growing dependency leads to a growing requirement for high quality IT services. In this context quality means matched to business needs and user requirements as these evolve.

Each module is intended to facilitate the quality management of IT services, and of the IT infrastructure in. (By IT infrastructure, we mean organisationsí computer and networks ñ hardware, software and computer-related telecommunications, up on which the systems and IT services are built and run). The codes of practice are intended to assist organisations to provide quality IT service in the face of budgetary constraints, skill shortages, system complexity, rapid change, current and future user requirements, growing user expectations etc.

ITIL provides the foundation for quality IT service management. The widespread adoption of the ITIL guidance has encouraged organisations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared 'ITIL Philosophy'.

A wide range and products and services are available. Non-proprietary products include the ITIL books, qualifications and the itSMF. Commercial elements include consultancy, software tools and training.

Copyright ITIL/CCTA 1999
last update: Wed 5th May 1999
concept | process model | qualifications | itSMF | training | consultants | tools | ITIL SAP | testimonials
about | products | development | news | faq | contacts